A restoration company helps restore your property to a pre-loss condition. They also work with your insurance company to ensure you get the most coverage possible.
The best way to choose a restoration company is to ask for references and check online reviews. Then, you can narrow down your choices based on their experience and equipment.
Experience
Whether flooding, fire, smoke damage, or mold, restoration companies like Pure Restore have the experience and equipment to restore your home. In addition, they’ll work with your insurance company to help you receive the necessary compensation.
Moreover, they’ll assess the damages and provide you with a quote for their services. It will ensure that you’re not surprised at unexpected costs down the road.
In addition to restoring a space, restoration companies also build brand loyalty and bring in referrals. These relationships will benefit your business and increase revenue by bringing quality leads.
Reputation
The reputation of a person, company, product, or service is a powerful force in human life. It shapes belief, which is what dictates behavior.
It’s a two-edged sword that can cut and tear if you misuse it or don’t know how to manage it. And it’s also a measurement of public opinion that can change quickly.
Poor communication was another recurring issue we found. Customers were irritated by companies who failed to return phone calls or show up for appointments when promised.
To avoid these problems, ensure your employees understand how to communicate well with customers. And make sure that their processes are standardized and accessible to all team members. It will provide employees with complete all steps that can lead to delays and bad reviews.
Equipment
A restoration company needs a variety of tools to get the job done. These include self-propelled dump containers for removing water-damaged materials, vacuums to remove soot and moisture, a mobile project office for hauling equipment around the site, and airflow equipment to dry out spaces.
Among the essential pieces of restoration gear is a pinless moisture detector which measures the relative moisture content of the surrounding material. It is most helpful in assessing the condition of drywall and other structural elements.
Another essential piece of equipment is a dehumidifier. This device sucks air into its inner chamber and then passes it over very cold coils to pull moisture from the air and drip it into a storage bucket or other tank outside the unit.
Customer Service
Your customer service is one of the essential elements in building and sustaining your restoration business. A customer who is satisfied with your benefits will continue to do business with you and may also refer you to friends and family.
A good customer service strategy will have your staff focusing on what matters to the client. These may be as simple as responding to an email or phone call within a reasonable time frame or even gathering feedback on a job well done.
